Client Success Manager (Client Services), Level I
Full-time
Job Summary
Winner of the Top Long Island Workplaces and Long Island Innovator Awards, eVero Corporation is a software development and IT consulting company. We are currently looking for a motivated and tech-savvy individual to fill a Client Success Manager, Level I position within our organization.
The Client Success Manager is responsible for the implementation and support of eVero’s platform, including communicating with eVero’s clients and vendors. The Client Success Manager will demonstrate product and industry knowledge while providing top notch customer service, throughout the client implementation and beyond.
Primary Duties & Responsibilities
- Responsible for overseeing the successful execution of the Implementation processes.
- Partner with clients and other subject matter experts, where appropriate, to fully understand client needs.
- Demonstrate business, industry and program knowledge to effectively deliver assigned products.
- Provide knowledgeable support on delivery processes, tools and technology.
- Display strong interpersonal communication skills and interact professionally with a diverse group of clients and staff.
- Collaborate with clients to understand their learning style and encourage engagement to keep the implementation moving forward.
- Deliver effective training in both remote and in-person environments. • Assist with Client Support triaged tickets that require additional context or product knowledge.
- Participate in User Acceptance Testing with the eVero Product Management team to test new features of eVero’s software as requested.
- Create training resource content for Learning Management System, including video and document guides.
- Conduct Monthly live training webinars.
Qualification & Required Skills
- Tech-savvy individual with a strong background in training and troubleshooting software across various technologies, including desktops, mobile devices, and tablets; experience with the eVero platform is a plus.
- Willingness to learn about the I/DD industry niche and client population.
- Proven capability to collaborate effectively with cross-functional teams and departments.
- Customer-centric approach with a focus on delivering exceptional service and support.
- Flexibility to accommodate outside of standard business hours for critical issue resolution or client meetings in different time zones.
Required Education and Experience
- Bachelor’s degree in a related field.
- Minimum of 2 years’ experience in Training.
- Customer Service experience.
Other Skills / Abilities
- Ability to work independently, collaboratively, or leading a team while remaining agile and flexible in a rapidly changing environment.
- Display initiative and positive attitude.
- Consultative approach toward clients.
- Possess following skills at Exceptional level:
- Sound leadership skills
- Organizational skills
- Troubleshooting / Problem solving skills
- Time management
- Ability to multi-task
- Detail oriented
- Communication – Written and Verbal
The salary range for this position is $32.00 – $38.50 / hour.
What eVero Offers
We are proud to offer a competitive salary with a comprehensive benefits package. These benefits include medical, dental, vision, long-term disability, 401K, paid vacation time, and a cafeteria plan. The salary we offer will always be commensurate with experience. And because we know that hard work should always be balanced with fun and quality of life, we also offer the following amenities:- A casual and comfortable work environment
- Convenient location in Long Island, NY with easy access to the Long Island Expressway and Route 110
- Newly renovated headquarters, featuring state-of-the-art technology, a Café, and a dedicated Recreation Room
- Fully equipped Gym and Cafeteria within the building
- Bi-weekly "Town Hall" meetings
- Monthly team-building events
- Regular Community Outreach events
- Seasonal outings and holiday celebration events
- A coffee bar with a wide array of snacks and trimmings
eVero is proud to be an Equal Opportunity Employer. Employment with this organization is based solely on qualifications and competence for a particular position, without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status.